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Uber Freight lays off 40 out of 50 workers handling invoices because of AI
| ''"'''"''"''''"'' | 08/13/25 |
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Date: August 13th, 2025 5:20 PM Author: ''"'''"''"''''"'' "Artificial intelligence wiped out over 80 percent of the jobs in that project in a single blow," said Musnad E Ahmed, founder of SkyTech Solutions. "They [client] informed us that the core task would now be handled by AI automation, leaving only the quality control work for humans."
The task involved processing freight invoices for Uber Freight and uploading the information into a customer relationship management (CRM) system -- a repetitive but lucrative assignment that had employed more than 50 people and paid $8.50 an hour per worker.
SkyTech's experience is emblematic of a growing disruption in Bangladesh's business process outsourcing (BPO) sector, where AI is rapidly displacing entry-level workers in customer service, transcription, data entry, and other routine jobs. |